Terms & Conditions

TERMS AND CONDITIONS FOR ROCK MILL ESTATE

Rock Mill Estate Membury
Axminster
DEVON EX13 7AG

1 ROCK MILL ESTATE

The contract for a short-term holiday rental will be between Rock Mill Estate (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as “you” or “your”) in the following booking conditions. UK law will govern the Contract. The contract of hire is not effective until we have processed the deposit and Guests have signed the Terms and Conditions, confirmation of the booking. The contract will be subject to these booking conditions and must be complied with. Notice can be served for breach of this agreement, and may be given during the holiday period by delivery into the property and shall be deemed to have been received upon the expiration of 24 hours after service. The party leader must be 18 years of age at the time of booking and the booking form must list names and ages of your party.

2 PAYMENTS

Bookings will be confirmed on receipt of a deposit of 40% of the holiday cost. Written confirmation will be sent. The balance of the rental will be due for payment 8 weeks prior to the holiday commencement date and we reserve the right to cancel a holiday where payment has not been received 4 weeks before the commencement date. If the booking is made within 8 weeks of the holiday start date the full rental will be required once confirmation of booking has been issued by us. You are responsible for the full rental.

3 CANCELATIONS

Any cancelation made by the Guest for whatever reason must be immediately notified to us by phone and confirmed in writing by recorded delivery. On receipt of the notice of cancelation, We will seek to re-let the Property for the period of the booking. If we succeed in re-letting the Property for the whole of the period, we shall refund an amount equal to the money paid. If we are unable to re-let the Property at all then all monies paid by the Guest shall be forfeited to us. We strongly recommend Guests to take out cancelation insurance.

4 VAT

VAT is included in the rental fee where applicable.

5 CHANGE OF DATES

We may consider a request from a Guest to change the dates of the booking after confirmation has been issued. Agreement will be given subject to the following conditions being met:

The request is being received more than 8 weeks away from the commencement of the booking.

6 CANCELATION INSURANCE

Cancelation Insurance is not compulsory but we strongly recommend such insurance to protect against the cancelation penalty.

7 CIRCUMSTANCES BEYOND THE CONTROL OF THE OWNER (FORCE MAJEURE)

If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure“) you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. No additional compensation, expenses or costs will be payable.

8 PERIOD OF HIRE

You should not arrive before 4 pm on the commencement date, and leave by 10 am on the day of departure. Failure to do so will result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.

9 USE OF THE PROPERTY

The number of persons occupying a property must not exceed the maximum number stipulated in the brochure, website. The Property will be used for personal, domestic purposes only and cannot be sublet to third parties. The property shall not be used for any commercial purposes without the prior consent by us; We reserve the right to refuse entry to the entire party if this condition is not observed.

10 LIABILITY

We shall not, except if caused by our negligence or breach of these Booking Conditions, be under any liability to the Guests or third parties for any death, accident, damage, loss, injury, expense or inconvenience, which may be suffered, incurred arise out of or in any way connected with the let. No term of the Contract is enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not party to the Contract.

11 CARE OF THE PROPERTY

You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning. You must not use the properties for any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighboring properties. Smoking is not permitted in the house .The grounds staff manage the gardens for upkeep on a tuesday wednesday and thursday.

12 THE PARTY LEADER.

The Party Leader, is overall in charge of persons during their stay at Rock Mill in the event of an emergency the Party Leader is responsible for any disabled persons in the property and for evacuating such persons and accounting for them.

PERSONS WITH DISABILITIES.

Due to the nature and location of the two coastal rooms on the 3rd floor of the upper Mill, they are not suitable for any unabled or impared persons in case of an emergency evacuation.

13. DAMAGE DEPOSIT

A Cautionary Damage Deposit payment of £1000 in cleared funds is required one week prior to the start of your stay. This will be refunded within 14 days of your departure from the property if the property is left in a satisfactory condition and all invoices have been paid. The Guest hereby agrees to give us authorization to deduct the appropriate amount from the Damage Deposit held in the event that the guest or anyone in their group staying at the property causes either excessive damage or incurs a need for extra cleaning or leaves the property without settling invoices for additional services or supplies received during their stay.

14 PETS

We do not accept pets.

15 RIGHT OF ENTRY

We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance and right of entry to.groundsman on Tuesday. Wednesday. Thursday.

16 COMPLAINTS

Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return.

17 TERMINATIONS

We reserve the right to terminate this agreement and request the immediate departure all persons from the property in the event of a serious breach of the terms of this agreement. The breach may include but is not limited to the following events;
a) Serious damage to the Property which may exceed the damage deposit
b) a criminal or illegal act
c) Unreasonable or abusive behaviour or
d) Excessive noise which could adversely affect the rights of us being able to continue to operate the Property for short lettings or involve authorities or police in any form of complaint investigation.